SUZANNE T. ARMSTRONG
1109 S. Eaton Circle, #3-B
Castle Rock, Colorado 80104
(303) 919-3342 (Cell/Voice Mail)
(303) 686-5788 (Pager/Voice Mail)
This e-mail address is being protected from spambots. You need JavaScript enabled to view it (E-Mail)
SENIOR-LEVEL ADMINISTRATIVE ASSISTANT
COMPUTER SKILLS
MS Word, MS Excel, MS PowerPoint, MS Outlook
MeetingPlace, QuickBooks Pro, Word Perfect, DisplayWrite 4
PC Docs, Contract Manager, IncSpot/CSC, PowerBrief
Windows NT, Windows 2000, Windows XP, Internet Explorer/Netscape
STRENGTHS
*More than 15 years experience as a senior-level executive assistant to top corporate officers.
*Extensive corporate legal experience supporting Corporate General Counsel, as well as Corporate Business and Government Affairs officers.
*Outstanding communication skills – written and verbal.
*Ability to work with people at all levels of the corporation.
*A results-oriented team player and a creative problem solver - exercising good judgment, remaining flexible under pressure and maintaining a pleasant and professional attitude in all situations.
*Strong typing (80-90+ wpm) and transcription skills.
*Extremely detail oriented and organized perfectionist.
*Ability to see the big picture, see what needs to be done, and get it done.
*Ability to anticipate Executive’s needs.
PROFESSIONAL EXPERIENCE
11/08 – 04/10
HR OPERATIONS SPECIALIST II
Contract Assignment-Littleton, CO: @Tech and Howroyd Wright Employment Agency dba: Appleone
* Administrative assignments and projects working at Aurora Loan Services for Operations in their Human Resources Dept.
* Created procedures, with examples, for each project.
03/07 – 06/08
EXECUTIVE ASSISTANT/PROJECT COORDINATOR/ADMINISTRATIVE ASSISTANT
Temporary Assignments–Englewood/Littleton, CO: Todays Staffing, Lakeshore Staffing and @Tech
* Administrative assignments working at Aurora Loan Services for executives as an Executive Assistant in their Human Resources Dept. and as an Administrative Assistant in their Facilities and Finance Depts. and as a Project Coordinator at HopeOnline Learning Academy.
* Created procedures, with examples, for each assignment.
5/05 – 10/06 (I also worked for ICG 12/99-5/02 and 7/03-12/03: A total of 4 years, 4 months.)
LEGAL ASSISTANT
ICG Communications, Inc. – Englewood, CO
Level 3 Communications, Inc. purchased ICG on 5/31/06. Consequently, I was laid off with other members of my department effective 10/6/06. However, I was offered opportunities with Level 3 in their Broomfield office which was not an option for me since I live in Castle Rock, CO.
Legal Department
* Provided executive administrative and legal secretarial support to the VP & General Counsel and his staff consisting of two Directors, two Managers and two Administrators.
* Provided administrative support to the CFO/Secretary and Controller on special projects.
4/04 – 12/04
EXECUTIVE ASSISTANT
First Data Corporation – Englewood, CO
Human Resources
* Provided executive administrative and secretarial support to the Vice President of Human Resources.
* Also supported the Director, Manager and HR Generalist.
7/03-12/03 (I also worked for ICG 12/99-5/02.)
LEGAL ASSISTANT/EXECUTIVE ASSISTANT - CONTRACTOR
ICG Communications, Inc. – Englewood, CO
Legal and Business & Government Affairs
* Provided administrative support as Legal Assistant from 07/01-07/18/03 to the EVP & General Counsel’s staff.
* Provided support as Executive Assistant from 07/21-12/19/03 to the SVP of Business & Government Affairs (now Carrier Operations) and his staff.
7/02-6/03
EXECUTIVE & PERSONAL ASSISTANT TO CEO and PRESIDENT - CONTRACTOR
The Communiqué Group, Inc. – Centennial, CO
Marketing Think Tank, Award-winning Creative Shop & Sales Consulting Company
*Provided a broad range of executive and personal administrative and secretarial support and services to the CEO and President.
*Acted as the single point-of-contact for the sales organization.
*Coordinated marketing sponsored trade shows and seminars; data gathering, organization and dissemination; travel arrangements and logistics.
*Received, handled, distributed and followed up on all calls from customers and sales prospects.
*Typed, proofread, disseminated and tracked all sales-related correspondence, proposals, envisioning/brandscaping presentations and reports.
*Drafted correspondence, forms, e-mail responses, agendas and materials for meetings and presentations, proofing for content, continuity and accuracy.
*Gathered, organized and disseminated pertinent sales, customer and prospect data.
*Provided efficient, professional and confidential day-to-day office operations and scheduling, including meetings, conference calls, and travel coordination.
*Provided proficient/accurate calendar management with excellent follow-up procedures.
*Managed, coordinated, and organized multiple/diverse priorities and tasks simultaneously.
*Worked independently, requiring minimal supervision, solving problems and meeting deadlines.
*Effectively interacted with all levels of management, demonstrating strong communication skills.
*Prepared/reconciled expense reports and processed invoices.
*Dedicated and attentive to details, achieving consistent results with a high degree of accuracy.
*Organized, inventoried, indexed, created and maintained new filing systems and processes for both the CEO and the President.
12/99-5/02
EXECUTIVE ASSISTANT TO SENIOR CORPORATE OFFICERS
ICG Communications, Inc. – Englewood, CO
Legal and Business & Government Affairs
*Served as a Senior Executive Assistant, supporting the EVP General Counsel/Corporate Secretary, the SVP of Business & Government Affairs, and the SVP of Government Affairs. Supported the EVP of Government Affairs on special projects.
*Performed special projects for the CEO.
*Responsible for complete, executive-level administrative and secretarial support.
*Managed, coordinated, and organized multiple/diverse priorities and tasks simultaneously.
*Worked independently, requiring minimal supervision, solving problems and meeting deadlines.
*Provided efficient, professional and confidential day-to-day office operations and scheduling, including meetings, conference calls, and travel coordination.
*Effectively interacted with all levels of management, demonstrating strong communication skills.
*Provided proficient/accurate calendar management with excellent follow-up procedures.
*Drafted correspondence, forms, e-mail responses, agendas and materials for staff meetings.
*Produced, edited and maintained complex spreadsheets, reports, and presentations; word processing of monthly Board Meeting minutes and legal contracts from redline/strikeout drafts to final documents, proofing for content, continuity and accuracy.
*Prepared/reconciled expense reports and processed invoices.
*Dedicated and attentive to details, achieving consistent results with a high degree of accuracy.
*Resolved departmental computer, phone and equipment problems; ordered new equipment when required; coordinated and organized departmental moves.
*Ordered/maintained supplies; answered multi-line phones; organized, inventoried, indexed, created and maintained new filing system for executives’ legal, correspondence and personnel files.
7/97-11/99
SENIOR-LEVEL EXECUTIVE ASSISTANT
Various Temporary Assignments – Denver, CO
*While pursuing permanent position, contracted through Denver employment agencies and accepted senior-level administrative assignments working for executives at AT&T BIS, BEA Systems, Inc., MediaOne, and Digital Equipment Corporation.
*Handled all senior-level administrative duties.
*Created procedural manuals, with examples, for each assignment.
10/94-10/96
LEGAL/EXECUTIVE ASSISTANT TO VP OF BUSINESS AND LEGAL AFFAIRS
MCA Records, Inc. (MCA Music Entertainment Group) – Universal City, CA
*Performed routine and general secretarial responsibilities, including processing of all incoming paperwork, word processing and transcription of legal contracts (recording, publishing and licensing) – from redline/strikeout drafts to final documents.
*Word processing, transcription and/or drafting of correspondence, forms, payment requests, and telephone conversations.
*Researched, prepared and processed artists’ payments.
*Interacted with all levels of management.
*Scheduled/coordinated appointments and meetings.
*Maintained files; updated various lists.
*Answered multi-line phones.
*Organized, inventoried, indexed, and set up Legal Assistant's files.
*Set up and created Legal Assistant's word processing log, messenger log, disk files, departmental forms (for Vice President as well) and Legal Assistant's Instructions and Procedural manuals with examples.
8/94-10/94
ADMINISTRATIVE SECRETARY TO MANAGER, QUALITY MANAGEMENT
FHP, Inc. – Van Nuys, CA
*Responsible for all general administrative support to the Department Manager and to the Quality Management Specialists for the Camarillo, Van Nuys, and West LA offices.
*Processed all incoming paperwork.
*Word processing and transcription of correspondence, forms, monthly management reports, chart review reports, meeting minutes, and data entry for tracking purposes.
*Interacted with all levels of management.
*Scheduled/coordinated appointments, meetings as well as routine office operations.
*Ordered supplies.
*Initiated new department systems: Organized, inventoried, indexed and set up Department Manager's files; set up and creation of word processing log, forms, and procedural and new form manuals.
*Won company contest for 1994 slogan suggestion for use on all of FHP’s brochures: “#1 in Quality Commitment”
4/93-8/94
ADMINISTRATIVE SECRETARY TO DIRECTOR OF PLANS
FHP, Inc. – Van Nuys, CA
*Supported the Director of Plans as well as the Plan Manager for District 2.
*Performed routine and general secretarial responsibilities, which included processing of all incoming paperwork; word processing and transcription of correspondence, forms, monthly management reports, contracts, meeting minutes, and telephone conversations.
*Researched and prepared monthly management reports.
*Handled credentialing and tracking of physicians.
*Interacted with members, physicians and hospitals as well as all levels of management.
*Scheduled/coordinated appointments, meetings as well as routine office operations and maintained management calendars.
*Initiated new department systems: Organized, inventoried, indexed and set up plan management files; set up and creation of word processing log, disk files, forms and procedural manuals.
3/91-3/93
OFFICE ADMINISTRATOR
ROLM – A Siemens Company – Woodland Hills, CA
*Provided executive secretarial/administrative support for the Sales and Systems Engineering Managers and Major Accounts Unit for this Telecommunications company.
*Managed all facility operations, internal and external; repairs, purchases/inventory and equipment maintenance.
*Provided primary word processing support for the Marketing staff, Technical Marketing staff, Department Managers, Administration and Branch Manager for the Los Angeles Branch.
*Organized Word Processing Department. Created word processing procedural manual, request forms, log, disk index manual, forms manual, and instructions for word processing requests. My procedures were implemented in two other office locations.
*Trained word processing personnel in three (3) office locations in word processing procedures, proposal procedures and WordPerfect 5.1/Lotus 1.2.3. Provided word processing and WordPerfect technical instruction/support for branch staff on an on-going basis.
*Earned several awards and honors during employment: with ROLM:
-Informal Award, May 1991
-Informal Administration Award, July 1991, plus $75
-ROLM Administrator for 2nd Quarter, 1991, plus $250 (After 3 months in position)
-ROLM Administrator for the Month of September 1991
-Informal Administration Award, November 1991, plus $100
-ROLM Administrator of the Year, 1991, plus $375 (After 1st 9 months in position)
-Quarterly Sales Service Team Award, September 1992, plus $150
-Informal Award, January 1993